Payment Systems Policy

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At The LDH Studio and the self-employed professionals operating within the studio utilise a range of electronic booking and payment systems to support client appointments and transactions.
 

Many of the professionals working within the studio operate as self-employed independent stylists who manage their own appointments, services, client relationships, and payment processing.
 

Whilst every effort is made to ensure payment systems operate reliably and securely, occasional technical or processing issues may arise between booking systems, payment providers, banks, or third-party platforms.
 

This policy explains how payment system concerns are managed and investigated.

Payments within LDH Studio may be processed through integrated booking systems, card payment providers, online payment platforms, or other third-party payment services used by individual self-employed stylists.
 

Availability of payment methods may vary between stylists operating within the studio.

A payment system issue may include situations where:

• A payment has been taken successfully by a bank or payment provider but has not registered correctly within the booking system
• A client has accidentally been charged more than once for the same appointment or service
• A payment appears pending or duplicated
• A technical issue has interrupted the payment process
• A delay occurs between payment processing and booking confirmation

If you believe there has been a payment issue relating to your appointment, please contact your stylist directly in the first instance and provide where possible:

• Your full name
• Appointment date
• Amount charged
• Proof of payment or banking confirmation
• Any relevant screenshots or transaction references
   

If you are unsure who your stylist is or require additional support, you may contact LDH Studio directly using the contact details below.

Once a payment concern has been reported, the relevant stylist will aim to:

• Acknowledge the issue within 2 working days
• Begin investigation as soon as reasonably practicable
   

Most payment system issues are resolved within 5–10 working days. However, some investigations involving banks, card providers, booking systems, or third-party payment platforms may take longer depending on external processing times.
 

Clients will be kept informed where delays occur.

Where a duplicate payment or failed transaction is confirmed, the relevant stylist will arrange for any appropriate corrective action, including refunds where applicable, as soon as reasonably practicable.
 

Any refund processing times may vary depending on individual banking providers and third-party payment services.

Stylists operating within LDH Studio are self-employed independent businesses and are individually responsible for:

• Managing their own bookings and appointments
• Processing and monitoring client payments
• Handling refunds and payment queries
• Resolving payment disputes linked to their services
   

Responsibility for individual payment transactions primarily rests with the self-employed stylist providing the service.
 

LDH Studio provides shared studio facilities and operational support for independent stylists but is not ordinarily responsible for individual stylist financial transactions, banking delays, third-party platform failures, or payment disputes between clients and independent stylists.
 

Where appropriate, LDH Studio may assist in supporting communication or identifying wider system-related issues affecting shared platforms.

We are committed to:

• Treating payment concerns professionally and fairly
• Encouraging prompt investigation and resolution
• Supporting clear and transparent communication
• Maintaining high operational and customer service standards across the studio

For payment-related concerns or general enquiries, please contact:
 

The LDH Studio
Email: theldhstudio@gmail.com
Phone: 07462 717918