The LDH Studio - Refund Policy

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At The LDH Studio, we want every client to leave feeling confident, cared for, and completely happy with their experience. As all stylists working within the studio are self-employed, they each manage their own services, pricing, adjustments, and decisions regarding refunds.

This policy explains how refunds are handled fairly and transparently.

All services provided at The LDH Studio are delivered by independent stylists, each operating their own business.
Because of this:

• The LDH Studio cannot issue refunds on behalf of any stylist 
• Refund decisions are made solely by the stylist who carried out your service 
• Any concerns or requests must be directed to the stylist who provided the appointment
   

We are happy to help you contact your stylist, but cannot make financial decisions for them.

Refunds are not automatically offered for hair services, as time, expertise, and professional products have already been provided.

However, if you are unhappy with your result, your stylist will always aim to:

• Discuss your concerns 
• Invite you in for a follow-up consultation 
• Offer an adjustment or correction where appropriate
   

Corrections may be complimentary at the stylist’s discretion.

If you have an issue with your service, please contact your stylist within:

• 7 days of your appointment
   

This allows them to assess your hair in its current condition and determine the best next steps.

In line with industry practice, refunds are rarely issued, as stylists generally prefer to resolve concerns by:

• Adjusting the colour 
• Refining the cut 
• Offering alternative solutions
   

Any corrective work must be completed by the original stylist and in the salon.

Refunds are generally not available in the following situations:

• You changed your mind after the service 
• You requested a style or colour that requires multiple sessions 
• You have used home colour or products that affect the result 
• You did not follow recommended aftercare 
• More than 7 days have passed since your appointment
   

Each stylist may have their own additional terms, which they will communicate directly.

For retail products purchased in the salon:

• Unopened, unused products may be returned within 14 days 
• Opened products can only be refunded if faulty
   

This applies to products sold directly through The LDH Studio.

Please contact your stylist directly using their booking or communication details.
If you are unsure how to reach them, we can help guide you.

The LDH Studio
Email: theldhstudio@gmail.com
Phone: 07462717918

We will ensure your message is passed to the correct stylist promptly.

While each stylist operates independently, we all share the same commitment:
beautiful hair, thoughtful service, and a safe, respectful experience for every client.

We appreciate your understanding of our self-employed structure and thank you for supporting small independent businesses within The LDH Studio.