Privacy Policy

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 At The LDH Studio, we’re committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights as a client and website visitor. We believe in transparency, honesty, and handling your data with the same care we bring to your hair. 

The LDH Studio - Established December 2025
Trading from: 104 High Street Broadstairs KENT CT10 1JB
Email: theldhstudio@gmail.com

 We may collect the following information when you use our website, book an appointment, or visit the salon:

• Your name 
• Contact details (email, phone number)
• Appointment history
• Patch-test records
• Consultation notes
• Payment information (processed securely via our booking/payment provider — we do not store card details)
   

• IP address and browser details
• Pages visited and time spent on the site
• Cookies (see section below)
   

We only collect what’s necessary to deliver a safe, personalised salon experience. 

We use your information to:

• Manage bookings and send appointment reminders
• Provide personalised services and consultations
• Maintain accurate hair and colour history
• Process payments securely
• Communicate important updates, policies, or changes
• Improve our website and client experience
• Comply with legal and insurance requirements

We never sell your information or share it with third parties for marketing.

If you book online, your details may be processed through our booking system Beuapp.com.
If payments are taken online, these may be processed through Stripe Connect.

Each provider has its own privacy policy, and we encourage you to review theirs for additional information.

 We may occasionally send emails or messages regarding:

• Appointment confirmations
• Important salon updates
• Optional news or promotions

You can opt out of non-essential communications at any time via email or by contacting us directly.

 Our website uses cookies to improve your browsing experience. These may include:

• Essential cookies (to make the site work)
• Analytical cookies (to see how visitors use the site)
   

You can adjust cookie settings through your browser at any time.

You have the right to:

• Access the information we hold about you
• Request corrections to inaccurate information 
• Ask us to delete your information (where legally permitted) 
• Withdraw consent for marketing 
• Raise concerns about how your data is used
   

To exercise these rights, contact us at theldhstudio@gmail.com 

We store your data securely and only for as long as necessary for:

• Providing services 
• Insurance and legal obligations 
• Business record-keeping
   

We use secure digital systems and take reasonable steps to prevent unauthorised access or misuse.

We only share your data with:

• Booking providers 
• Payment processors 
• Legal or regulatory bodies (if required)
   

We never sell or rent your personal information. Ever.

 We may update this Privacy Policy occasionally to reflect changes in the salon, our systems, or legal requirements. Any updates will be posted on this page. 

If you have any questions about this policy or how your information is handled, please get in touch:

The LDH Studio
Email: theldhstudio@gmail.com
Phone: 07462 717918